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FAQ

Are you a legitimate company?

Yes, we are a professional mail order service licensed to sell and distribute pharmaceutical products. We have been established for over 5 years, supplying original, high-quality anabolic steroids and bodybuilding related products, prescription-free over the internet.

What is the quality of your products like?

All of our products are 100% original and come directly from world famous medicine distributors, and you can feel this from the first injection or tablet. The brands we deal with are Alpha Pharma, BioScience GmbH, British Dispensary, British Dragon, GenSci, LA Pharma, Max Pro and many others.

Is it legal to purchase these products?

Since laws differ from country to country, we recommend that you contact a qualified lawyer regarding the regulations and restrictions of your country.

Do I need a prescription to order?

A prescription is NOT required to order our products.

How long is the whole process of ordering and shipping?

An order confirmation with the list of purchased products is sent to your contact email once an order is placed.
Once payment is received, we will process and dispatch your order within 2-5 business days. Shipping time depends on various factors such as method of our shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.

Usually, shipping to the USA (where most of our customers come from) takes from 7 to 15 business days once a tracking code is provided.

What is the maximum amount I can order at one time?

We have no limits to how much you can order at once. However, you should consult a qualified person regarding the quantity you are allowed to order into your country, since there may be import regulations on those specific products in quantity.

We recommend our first time clients to do a test purchase and after you see that you are happy with our services, we will be glad to serve you more.

Our payment methods

We are one of the few online steroid stores that accept payment with major credit cards.

But we prefer our first time clients not to place orders for more than $750 using their credit card. First time clients with orders of more than $750 are advised to pay via bank transfer or money transfer (like Moneygram), or bitcoins. These payment methods do not require any verification and customers who use them get a 10% discount on expensive orders every time they pay via any method accept credit card.

Our second time customers will get a discount on every new order and are welcome to pay via credit card for any amount.

How my payment is processed?

Once you submit your payment via credit card we may require you to verify your order. This is why it’s important for us to have your valid phone number. If your order does not pass our verification or if we are not able to contact you, then your credit card payment will not be accepted and we will ask you to pay via an alternative payment method described above.

Once your payment is verified and passes our antifraud control, only then will your card get charged. Usually, approved payments are processed and cleared within 1-2 business days and your order is passed for shipping after that.

I placed an order but my card is not charged?

Your card is not charged immediately after your purchase. The verification process takes from 2 hours to 2 business days. If your card is not charged within 2 business days after your purchase, please contact us and we’ll investigate this.

My delivery address is different from my billing address.

This is not a problem as long as the names on the credit card and on the shipping destination are the same. But in case we are advised by payment gateway to check this order, please be prepared that we will need additional verification.

If your billing country is different from your shipping country, we will require you to pay via any alternative payment method.

Can I pay via bank transfer and are there any advantages if I choose this payment method?

We offer a 5% discount on any order paid via bank transfer. Plus, we will cover your bank transfer fees. For example, if your order is for $400 and you are willing to pay via bank transfer, then the total you will need to send is going to be $400 – $20 (5% discount) – $40 (bank transfer fee) = $340.

If your order total is more than $750, we will offer you a 10% discount together with any other discount you receive (returning customer, promo code or any special promotion discounts) plus we will compensate your bank transfer fees.

European customers may pay via Uberweisung (Germany) and IBAN transfer to our EU bank account. SEPA transfers are free of charge and you will get a 10% discount on any order.

Payments via bank transfer do not require any verification and are normally processed and cleared within 1-2 business days. So you will get your order faster.

What discounts do you offer?

We have the following list of discounts available right now:

5% discount on orders less than $750 if payment method is bank transfer, money transfer or bitcoins.
10% discount on orders with a total of more than $750 if payment method is bank transfer, money transfer or bitcoins.
5% discount on any returning customer order.
10% discount on any returning customer order with the value of more than $750 (no matter what payment method is chosen).

Plus, we offer different kinds of seasonal sales and promotions, like discounts on our steroid cycles.

How products are shipped?

Upon successful payment, your order is passed for shipping and a tracking code is provided within 2-5 business days.

We use EMS (USPS) traceable shipping that requires a signature upon arrival of the product. All packages can be traced via the USPS site.

How are bulk/large quantity orders shipped?

If the order is too large to fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we assure you the same discretion level and repackaging is used as with a small sized order. Plus, no matter on the size of your order, you will pay a shipping fee only once.

How long does the shipping process take?

Estimated delivery time is 5-17 working days, depending on destination.
5-12 business days to the USA, Canada, Europe and Asia
8-17 business days to South Africa

Is there a possibility for a shipping delay?

Shipping time depends on various factors such as postal service efficiency, customs clearance, international transit, etc., which is why we give you an approximation based on our statistics and former experience.

Usually 80-85% of airmail packages arrive within 10 days, and 15-20% arrive within 10-15 business days. This is a reflection of inconsistencies with various postal representatives, and not services provided by us. The main delay happens due to customs clearance in the country where the products are being sent from and customs in the destination country. In case you see that your tracking code does not move for 5 days, this is the main reason why this happens.

Every international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to the destination country with international postal service, importation in the destination country (customs clearance), and finally the local and national postal service in the destination country. Each successive step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any single step is enough to extend delivery time over the usual and allotted time frame

Do you ship to P.O. Boxes?

Yes, we do ship to P.O. Boxes.

Is a signature required for shipping and why?

Yes, our shipping method requires a signature from your side upon delivery. This allows us to fight any fraudulent chargeback in case a customer gets their order and claims they never received anything. We have a 99% success rate of winning such credit card disputes because we provide correspondence with our customer, their order details, pictures of our parcel and confirmation from the postal service that the item is delivered. On the contrary, every fraudulent dispute harms the credit report of the customer and influences their credit history, plus, causes them to pay from $25 to $200 for the unlawful dispute.

Where do you ship from?

Shipping is arranged from India, Singapore, Thailand and Europe. Our organization name is not indicated on any package and shipments are made from various shipping points to ensure maximum discretion and the highest probability of successful delivery.

Which countries do you ship to?

We ship worldwide.

What if package is seized by custom?

We have a 99.9% successful delivery rate to the USA, Canada, Europe and South Africa. Even if products get seized (1% possibility based on our statistics through years), we offer redelivery or credit towards a new purchase on our site. We will just need you to email us the official notification from the post office or customs that the package was stopped and we’ll arrange a new delivery within 3 business days.

Shipping site says tracking does not exist.

Tracking can only be done after 72 hours because the package goes from our delivery center to the logistics warehouse and awaits customs there. If a tracking code does not appear in the system after 3 business days, please contact us and we’ll investigate this.

We recommend that our USA customers wait until the item reaches the USA. After that you can use the USPS site to track your package. We recommend that you enter your email on the USPS site to get every update on your delivery status.

My tracking code does not move.

Usually, this happens when items are being held at customs and are waiting for customs clearance. This does not mean there is any problem. But if your tracking code shows no progress within 10 days, please contact us and we’ll investigate this. We also advise you to contact your local EMS (USPS) office with the tracking code to get detailed information about where your item is right now.

Order arrived but it’s not complete.

Please contact us when you have this problem. We will need you to send us the picture of what you received including package labels. This will help us to investigate how this happened to prevent such problems in the future. Usually, we will come back with the result of the investigation within 2 business days. As a result, we can offer you redelivery of missing items, a partial refund, credit towards a new purchase or a discount coupon to compensate this problem.

How can I contact you?

Since our services are optimized to be conducted online and worldwide, you are more than welcome to contact our sales department through our website on our Contact us page.

Usually, email requests are responded to within 24 hours but sometimes it may take 2 business days for us to reply. Email requests sent on Friday are sometimes replied on Monday due to the time difference in working hours of our support team and your location.