The privacy of online customers of maxlabs.co is treated with the utmost respect. This document should answer any questions you may have regarding user privacy on our website.
INFORMATION COLLECTION AND USAGE
Maxlabs.co is the sole owner of the information collected on this site. This information will not be sold, shared, rented, or given to anyone in ways that are not mentioned in this statement.
At numerous points on our website, maxlabs.co collects information from our users:
Ordering: During the ordering process, we ask for information from the user. A user must enter contact information (such as name, address, and phone number) as well as financial information (such as a credit card number). This information is only used for billing and order fulfillment purposes. If there is a problem processing an order, the user’s contact information is used to contact them. Your phone number will never be sold or rented to a third party.
Cookies: A cookie is a piece of data stored on a user’s hard drive containing information about the user. While on our site, the use of a cookie is not linked to any personally identifiable information. A cookie is used on this site to help us to keep track of your shopping cart. If a person refuses to accept the cookie, they can still use our website. The only drawback is that the user will lose their shopping cart if they leave the site for any reason before completing the order process.
Log Files: We use IP addresses to analyze trends, administer the site, track user movement and gather broad demographic information for aggregate use.
INFORMATION SHARING
We may share aggregated demographic information with our partners and/or advertisers. This is not linked to any personally identifiable information.
We use a credit card processing company to bill users for their online purchases.
If ordering by phone, mail or fax, we occasionally make portions of our customer data available to carefully screened companies that offer products or services you may enjoy. To opt-out from the sharing of this information, tell the operator when phoning in your order, or call Customer Care, or handwrite “Do not share” on your order when mailing or faxing it in. Your opt-out sharing status will be permanent until you change it. Or simply order online and we’ll automatically set your sharing status to opt-out.
We do not rent or sell customer email addresses to any third parties.
WEBSITE LINKS
This website may contain links to other sites. Please be aware that we, maxlabs.co, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policy of any website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
SECURITY
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and offline.
When users enter sensitive information (such as credit card numbers) on our order form, the information is encrypted and protected by the industry’s best encryption software – SSL. When you’re on a secure page, like the ones that cover our purchasing procedure, the lock icon on the bottom of web browsers like Microsoft Internet Explorer becomes locked, rather than unlocked or open, as it is when you’re “just surfing”.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. We keep servers that store personally identifiable information in a securely locked environment.
If you have any questions about security at our website, you can contact us by email.
ADDITIONAL USAGE & CHOICE TO OPT-IN/OUT
Telephone Contact: We may contact you by phone if there is a problem or question about an order you have placed. We may also call a small portion of our clients from time to time to solicit feedback on how to improve our services and product choices.
Email Contact: We reserve the right to contact you via email about your order or backorder, including confirmations of order and shipping. We send maxlabs.co emails from maxlabs.co to our customers from time to time, that may include special offers, news, newsletters, promotions and product updates. We will not add you to our maxlabs.co newsletter/promotions emailing list without your express consent. Additionally, each email message received will include instructions for unsubscribing from future maxlabs.co mailings. Emails will be from maxlabs.co only; we do not rent or sell our email lists to any third parties.
Email Choice Opt-in/out: During the checkout procedure, you will have the ability to opt-in or out of our maxlabs.co email newsletter/promotions list by checking or unchecking the box directly under the field where you enter your email address in the shopping cart. You may also remove your name from the email newsletter/promotions list at any time by contacting Customer Care or by contacting us by email. For information on use and liability, please see our Terms of Use Agreement.
NOTIFICATION OF CHANGES
If we decide to alter our privacy policy, the site will include a link to the most recent version so that our users are constantly aware of what information we collect, how we use it, and when (if ever) we disclose it.